Terms of service for SkeletonKey software and cloud services
Version 1.0
Effective Date: January 26, 2025
Last Updated: January 26, 2025
By downloading, installing, accessing, or using SkeletonKey software or services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, do not use our services.
These Terms constitute a legally binding agreement between you and Odd Events LLC DBA SkeletonKey.Quest ("SkeletonKey," "we," "us," or "our"). Your use of our services is also governed by our Software License Agreement and Privacy Policy, which are incorporated by reference.
Important: If you are using SkeletonKey on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
SkeletonKey provides timeline visualization, knowledge management, and analysis tools designed to help users connect information, explore scenarios, and understand complex relationships across time and data.
The core SkeletonKey desktop application is provided free of charge and includes:
Optional paid cloud services include:
You must be at least 13 years old to use SkeletonKey services. If you are between 13 and 18 years old, you must have parental or guardian consent to use our services.
You must provide accurate and complete information when creating an account or subscribing to services. You are responsible for maintaining the confidentiality of your account credentials.
You represent that you have the legal capacity to enter into this agreement and that your use of our services will comply with all applicable laws and regulations.
Cloud services require account registration. You must provide accurate, current, and complete information during registration and keep your account information updated.
You are responsible for:
You may delete your account at any time. We may suspend or terminate accounts that violate these Terms or for legitimate business reasons with appropriate notice.
We strive to maintain high availability for cloud services but cannot guarantee 100% uptime. We may perform maintenance, updates, or experience service interruptions.
While we implement robust backup systems, you are responsible for maintaining your own backups of important data. We recommend regular exports of your projects.
Our AI features utilize third-party services (including OpenAI). By using AI features, you acknowledge that:
Cloud services are offered through subscription plans with monthly or annual billing cycles. Current pricing is available on our website.
You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. You will retain access to paid features until that time.
If payment fails, we may suspend your access to cloud services after reasonable retry attempts and notice. Your account will be reactivated upon successful payment.
You may use SkeletonKey for any lawful purpose, including research, education, business analysis, project management, and personal knowledge organization.
You may not:
While we don't monitor user content, you are responsible for ensuring your content complies with applicable laws and doesn't infringe others' rights.
You retain all rights to content you create, upload, or store using SkeletonKey. We do not claim ownership of your data, projects, or intellectual property.
To provide cloud services, you grant us a limited license to store, process, and transmit your content. This license:
You are solely responsible for your content and its legality, accuracy, and appropriateness. We are not responsible for user-generated content or conclusions drawn from data analysis.
We may remove content that violates these Terms or applicable laws. We will provide notice when possible, but may act immediately for urgent situations.
Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
For free software use, data processing occurs locally on your device. For cloud services, we process data as necessary to provide services, including:
We retain your data while your account is active and for a reasonable period after termination to allow account recovery. You may request data deletion at any time.
We implement appropriate technical and organizational measures to protect your data, but cannot guarantee absolute security. You should maintain your own backups of important information.
SkeletonKey integrates with third-party services, including:
Your use of third-party features may be subject to additional terms and conditions from those providers. We are not responsible for third-party services or their terms.
Third-party service availability and functionality may change without notice. We may need to modify or discontinue features that depend on third-party services.
You may terminate your account and stop using our services at any time. Paid subscriptions will remain active until the end of the billing period.
We may suspend or terminate your account if:
Upon termination:
SKELETONKEY SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.
We do not endorse, warrant, or guarantee any user content, AI-generated content, or conclusions drawn from data analysis. Users are solely responsible for verifying information accuracy and appropriateness.
We do not guarantee continuous, uninterrupted, or error-free operation of our services. Services may be subject to limitations, delays, and other problems inherent in internet and electronic communications.
We are not responsible for the availability, accuracy, or reliability of third-party services, content, or websites linked to or integrated with SkeletonKey.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SKELETONKEY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
Our total liability for any claims arising from or related to these Terms or our services shall not exceed the amount you paid us in the twelve (12) months preceding the claim, or $100, whichever is greater.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability will be limited to the greatest extent permitted by law.
Any claims against us must be brought within one (1) year after the cause of action arises, or such claim will be permanently barred.
You agree to indemnify, defend, and hold harmless SkeletonKey, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:
We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.
We may modify these Terms at any time. We will provide notice of material changes through our website, email, or within the application. Continued use after changes constitutes acceptance.
We may modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We will provide reasonable advance notice for significant changes affecting paid services.
We may change subscription pricing at any time. Price changes for existing subscribers will take effect at the next billing cycle after thirty (30) days' notice.
These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles. Any disputes will be resolved in the courts of California.
Before filing any lawsuit, you agree to first contact us to attempt to resolve the dispute informally. Most concerns can be resolved quickly through direct communication.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
These Terms, together with our Privacy Policy and Software License Agreement, constitute the entire agreement between you and SkeletonKey regarding our services.
You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms without restriction.
Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.
If you have questions about these Terms or need support, please contact us:
Agreement Acknowledgment
By using SkeletonKey services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Last Updated: January 26, 2025
Version 1.0